• How can my account be funded?

    FTGmarkets accepts bank wire, major credit/debit cards, and popular eWallets as payment options. More account funding options are being added periodically. Please confirm with customer support if you do not see your preferred payment method.

  • What currencies can I hold in my account?

    The base currency of your FTGmarkets trading account can be USD. You can, however, fund your account using your local currency at no extra fees. Please contact our support if you need any further clarification as regards your account currencies.

  • How quickly are my deposits reflected in my account?

    FTGmarkets processes deposits instantly when you use credit/debit cards and eWallets. Wire transfer may take a few days to reflect in your trading account. Please confirm with customer support if you have any queries.

  • How long is the withdrawal process?

    When all required identification and verification paperwork is done, FTGmarkets will process any withdrawal request within a few hours. This is done efficiently and automatically. However, if you prefer wire transfer, you may have to wait up to 5-7 business days after providing all the necessary paperwork.

  • How do I request a withdrawal?

    Only verified account holders are able to withdraw money. To verify your account, please provide proof of identity, which can be a scan or copy of a government-issued identity card, passport or driver’s license. Send these documents from your primary email address (the one associated with your trading account) along with a duly completed and signed withdrawal request form. Verification is only done once, and for subsequent withdrawals, you will only need to send an email to [email] from your primary email address indicating your account number and withdrawal amount.

  • Are my funds safe and secure?

    FTGmarkets is legally mandated to hold all client funds in segregated fiduciary bank accounts, completely separate from our company’s operating cash flows. Additionally, all investor funds are insured and every investor is entitled to full compensation in the unlikely event of bankruptcy.

  • How do I open a live trading account?

    Simply click on the ‘Open Trading Account’ button and fill in your registration details. You will be required to confirm your email address to complete the registration. You can then make your first deposit and begin trading.

  • What is the minimum deposit requirement?

    The minimum deposit requirement at FTGmarkets is $250, or the equivalent in your desired base currency.

  • How soon can I start trading?

    As soon as your deposit is successful and reflects in your trading account, you can start buying and selling your favourite cryptocurrencies. This is almost instantaneously with most payment methods. It may take a little longer if you are using bank wire or if you wish to open a trading account as a corporate entity or trust organization.

  • Do I need to download software?

    No download is required. FTGmarkets has its own proprietary WebTrader platform that runs seamlessly on any desktop or mobile browser.

  • Can I trade on my mobile device?

    Yes, our platform is fully responsive on a mobile browser and you will enjoy full functionality and features as available on the desktop option.

  • Can I open multiple accounts?

    Yes, you can. Please contact our customer support team to assist you in creating relevant accounts for your investing objectives.

  • I forgot my password; how do I get a new one?

    By the log in section on the site, simply click on the “forgot password” link. You will receive an email with instructions on how to reset your password so you can gain access to your trading account again. You can also contact customer support by phone or email for assistance.

  • Can I change my account leverage?

    Yes, you can. Simply send an email to [email protected] indicating your account number and your desired leverage level. The change will be affected within 24 hours.

  • Can I change my account type?

    You are free to upgrade to a higher account type at any time. Please contact customer support for further advice and assistance.

  • Can I change the currency type in my account?

    Yes, you can. You will have to contact customer support so as to be assisted directly. Alternatively, you can open a second account with any other base currency you desire.

  • Can I manage and trade using my spouse’s account?

    Yes, you can but you will require the full authority and consent of your spouse. You will also be required to have all the relevant passwords. You may need to contact us so that we can verify your status directly with your spouse.

  • What documents do I need to provide?

    In compliance with various regulatory guidelines, we will require a Proof of Residence (POR) document, alongside your Proof of Identity (POI). Valid proof of residence must be a document not older than 3 months and must contain your full name and full registered address, which must match the details you provided during your account registration. This can be a bank statement, credit card statement, local authority bill or any utility bill (example: gas, water, electricity). You can also provide a valid government license if it reflects your address.

  • Why do I have to provide identification information?

    FTGmarkets is bound by various international laws involving KYC (know your customer) guidelines and anti-money laundering regulations that dictate we must verify your identity as well as prove your address. We are also required to run suitability tests for all clients in order to verify that they understand the risks involved in using our services. The suitability tests also help us to evaluate which of our products or account types will be appropriate for your investing objectives, or lack thereof.

  • Are my funds safe?

    FTGmarkets holds all client funds with multiple, approved top tier banks in Australia & Europe. In addition, all client money is held separately from FTGmarkets operational money. All deposits are paid to this segregated account which can only be used as permitted by the Client Money Rules under the Corporations Act. We also manage all payments through the industry standard Level 1 PCI international payment service and process all transactions via the latest 128 SSL encryption.